Privacy Policy

Last updated: May 2026

1. Who We Are

This Privacy Policy explains how TKOA Private Limited ("TKOA," "we," "us"), a company registered in Gujarat, India under CIN U58199GJ2025PTC169791, collects, uses, shares, and protects your personal information when you visit theknockoutautomations.com or buy our digital products.

For privacy questions, the data-protection contact is Dan Murphy at theknockoutacademy@gmail.com.

2. Information We Collect

We collect three categories of information:

  • Information you provide directly — name, email address, billing details, and any message text you send through the contact form or by replying to a support email.
  • Information collected automatically — IP address, device type, browser, operating system, referring page, the pages you view, and the date/time of each visit. This is collected via standard server logs and our analytics provider (see Section 5).
  • Payment information — collected and processed exclusively by our Merchant of Record, Dodo Payments (dodopayments.com), and the underlying processors (Stripe, PayPal). We never see or store your full card number, CVC, or bank credentials. We receive only a transaction ID, billing country, last-four digits, and the order summary.

3. How We Use Your Information

We use your information only for the purposes listed below:

  • Fulfilling your order and delivering the digital product (license file, download link, master index PDF, etc.).
  • Providing customer support, replying to email, and processing refund requests.
  • Sending transactional emails — receipts, delivery emails, refund confirmations, and product updates that affect access (e.g., a new download link).
  • Improving the site and Products — measuring page performance, understanding which workflows are most useful, fixing bugs.
  • Detecting and preventing fraud, abuse, and chargeback fraud.
  • Complying with legal obligations (tax records, anti-money- laundering, lawful-request response).

We do not use your information for ad retargeting on this site. We do not sell, rent, or trade your personal information to third parties for marketing.

4. Legal Bases for Processing (GDPR / UK GDPR)

If you are in the European Economic Area or the United Kingdom, we rely on the following legal bases:

  • Contract — to fulfil your order and provide support.
  • Legitimate interests — to keep the site secure, prevent fraud, and improve our products. These interests are balanced against your rights.
  • Legal obligation — to keep tax records and respond to lawful authority requests.
  • Consent — for any optional marketing email you opt into. You can withdraw consent at any time.

5. Service Providers (Sub-processors)

We share the minimum data needed with the following providers:

  • Dodo Payments (Merchant of Record) — order processing, tax handling, payouts.
  • Stripe / PayPal — underlying payment rails used by Dodo.
  • Vercel — hosting and content delivery for the website.
  • Google Analytics 4 — aggregated traffic and behaviour analytics. IP addresses are anonymized where supported.
  • Microsoft Clarity — heatmap and session replay analytics on aggregated, anonymized usage patterns.
  • Meta Pixel — used only on landing pages where we run Meta Ads, for ad-attribution and conversion measurement.
  • Email infrastructure (Gmail / transactional ESP) — to send delivery and support emails.

Each provider has its own privacy policy. We have data-processing agreements where required.

6. Cookies & Similar Technologies

We use a small number of cookies and similar identifiers:

  • Strictly necessary cookies — for site functionality, fraud prevention, and remembering your last-viewed industry pack. These cannot be disabled.
  • Analytics cookies — set by GA4 and Clarity on aggregated, anonymized basis.
  • Advertising pixels — Meta Pixel where applicable, used only for conversion measurement, not interest profiles.

You can disable cookies in your browser settings. The site will continue to work with strictly-necessary cookies blocked you may lose preferences.

7. International Transfers

TKOA is based in India. Our hosting (Vercel) and analytics (Google, Microsoft, Meta) operate globally. By using the site you understand your data may be transferred to and processed in the United States, European Union, India, and other jurisdictions that may have different data-protection rules than your home country. Where required, transfers rely on standard contractual clauses or other recognized transfer mechanisms.

8. Data Retention

We keep your information only as long as we need to:

  • Order records: 7 years (tax & accounting requirement under Indian law).
  • Customer-support email threads: 3 years from the last reply.
  • Analytics data: GA4 default 14 months, then aggregated.
  • Server access logs: 30 days, then deleted.

You can request earlier deletion under Section 9 below, subject to our legal retention obligations.

9. Your Rights

Subject to applicable law (including GDPR, UK GDPR, and India's DPDP Act), you have the right to:

  • Access — get a copy of the personal data we hold about you.
  • Rectify — correct inaccurate or incomplete data.
  • Erase — request deletion of your data, subject to legal retention rules above.
  • Restrict or object — restrict processing or object to processing based on legitimate interests.
  • Portability — receive your data in a structured, machine-readable format.
  • Withdraw consent — for any processing that relies on consent.
  • Lodge a complaint with your data-protection authority.

To exercise any right, email theknockoutacademy@gmail.com with the subject "Privacy Request". We respond within 30 days.

10. Children

The Products are not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has shared data with us, contact us and we will delete it.

11. Security

We use industry-standard safeguards: HTTPS/TLS in transit, encryption at rest where supported, access controls on internal systems, and the principle of least privilege. No internet transmission is 100% secure — we cannot guarantee absolute security, but we work hard to protect your information.

If a security incident affects your data, we will notify affected users without undue delay and as required by applicable breach- notification law.

12. Updates to This Policy

We may revise this Privacy Policy. Material changes will be posted on this page with a new "Last updated" date. If a change materially affects how we process your data, we will email customers on file with reasonable notice.

13. Contact

Privacy questions or requests: theknockoutacademy@gmail.com. Postal: TKOA Private Limited, Gujarat, India (CIN: U58199GJ2025PTC169791). For more on our terms of use, see our Terms of Service.